Expert technical support for our products and your entire mapping platform on your schedule.
Cartezan is here to help with comprehensive technical support for the Landscape Information Model, Landscape Manager for ArcGIS, and IrisBG Sync for ArcGIS and limited support of the Esri ArcGIS platform when you need us. Support plans are available as unlimited annual Pro subscriptions or Standard pre-paid two-hour blocks.
Already have a technical support plan with Cartezan or just want to discuss the available options?
Landscape Information Model Support
Landscape Information Model Standard Support
Expert technical support access, information model configuration assistance, and data import assistance.
- 2 hours of expert technical support time
- Information model setup and customization assistance
- Data import assistance
- Troubleshooting
- Free project consultation
- Online support session scheduling
Landscape Information Model Pro Support
Unlimited access to expert technical support, mapping platform configuration assistance, data management assistance, and mapping project recommendations.
- Unlimited expert technical support time
- ArcGIS platform configuration assistance
- GPS field mapping system assistance
- Data acquisition assistance
- Data quality control and assurance assistance
- Data interoperability assistance
- Information model setup and customization assistance
- Data import assistance
- Troubleshooting
- Free project consultation
- Online support session scheduling
Landscape Manager for ArcGIS Support
Landscape Manager for ArcGIS Standard Support
Expert technical support access, Landscape Manager configuration assistance, and data import assistance.
- 2 hours of expert technical support time
- Landscape Manager setup and customization assistance
- Data import assistance
- Troubleshooting
- Free project consultation
- Online support session scheduling
Landscape Manager for ArcGIS Pro Support
Unlimited access to expert technical support, mapping platform configuration assistance, data management assistance, and mapping project recommendations.
- Unlimited expert technical support time
- ArcGIS platform configuration assistance
- GPS field mapping system assistance
- Data acquisition assistance
- Data quality control and assurance assistance
- Data interoperability assistance
- Landscape Manager setup and customization assistance
- Data import assistance
- Troubleshooting
- Free project consultation
- Online support session scheduling
IrisBG Sync for ArcGIS Support
IrisBG Sync for ArcGIS Standard Support
Expert technical support access, IrisBG Sync configuration assistance, Landscape Information Model configuration assistance, and data import assistance.
- 2 hours of expert technical support time
- IrisBG Sync setup and customization assistance
- Landscape Information Model setup and customization assistance
- Data import assistance
- Troubleshooting
- Free project consultation
- Online support session scheduling
IrisBG Sync for ArcGIS Pro Support
Unlimited access to expert technical support, mapping platform configuration assistance, data management assistance, and mapping project recommendations.
- Unlimited expert technical support time
- ArcGIS platform configuration assistance
- GPS field mapping system assistance
- Data acquisition assistance
- Data quality control and assurance assistance
- Data interoperability assistance
- IrisBG Sync setup and customization assistance
- Landscape Information Model setup and customization assistance
- Data import assistance
- Troubleshooting
- Free project consultation
- Online support session scheduling
Consultation & Support Session Request
Use our scheduling service below to choose a date and time that works best for you and your team. We prefer online meetings so that we may share our screens and help you with technical issues efficiently, but we can speak over the phone if you prefer.
Technical Support sessions require an active Technical Support plan.